Privacy Policy

1. Who we are

Poker Feud is published by GTO Solutions AS (org. no. 935 325 579), Fredrik Meltzers gate 13B, 5007 Bergen, Norway (“we”, “us”). We are the data controller for the personal data described in this policy.

This policy covers the Poker Feud app for iPhone, iPad, Mac and Android, and this website.

2. What the app stores on your device

So that you can pick up where you left off, Poker Feud keeps a save file in the app’s own storage on your device. It contains:

• your play-money bankroll;
• your career progress, milestones and table styles;
• your statistics against the AI rivals and your saved hand history;
• your settings, including your answer about usage data;
• a record of the in-app purchases you own, so they work offline.

The save file never leaves your device, and we cannot see, access or restore it.

You stay in control of it:

• It is removed when you delete the app.
• You can clear your progress at any time in the game under Settings › Reset progress (purchases and settings are kept).

The save file may be included in your device backup depending on your device settings (for example iCloud or Google backups). Such backups are handled by Apple or Google under their own terms, not by us.

3. Usage analytics (only with your consent)

When you first open version 1.2 or later, the game asks whether you want to share usage data. Nothing is collected unless you choose “Yes, share”. If you choose “No thanks”, the game works exactly the same.

If you say yes, the app uses Google Analytics for Firebase to send:

• a random app-instance identifier created by Firebase (not your name, email, advertising identifier or device identifier);
• events about how the game is played: which screens you open, the tables you sit at, hands played and their results in play money, how long sessions last, the tutorial and story steps you reach, the features and settings you use, and whether a purchase was made;
• how smoothly the game runs (frame rate, memory use, the graphics quality level);
• technical details: device model, operating system version, screen size, language, app version;
• your approximate location at country or region level, which Google derives from your IP address. Google Analytics does not log or store IP addresses.

• Purpose: to understand how the game is played, where players get stuck, what to fix and improve, and how it performs on different devices.
• Legal basis: your consent (Article 6(1)(a) of the GDPR, and the consent rules for storing and reading information on your device in the ePrivacy rules and the Norwegian Electronic Communications Act).
• Not collected: no advertising identifiers (IDFA or Google advertising ID), no vendor or Android device IDs, no precise location, no contacts, camera or microphone. Analytics does not access your photos; optional support reports can include images you select. Advertising features and Google signals are turned off, and the data is not used for advertising.
• Retention: event data is deleted automatically 14 months after it is collected. Aggregated reports that no longer relate to any identifier may be kept longer.
• Withdrawing consent: in the game go to Settings › Usage data › Off. Collection stops at once and the app deletes its analytics identifier and the analytics data stored on your device. Withdrawing does not affect collection that happened before.
• Processor: Google (Google Ireland Limited and Google LLC) processes this data on our behalf under Google’s data processing terms. See Privacy and Security in Firebase and the Google Privacy Policy.

PostHog and session recordings (from version 3.0.1)

Version 3.0.1 asks the question again with a text that also names PostHog; if you said yes before, you are asked once more, and PostHog only runs after a yes to that text. If you say yes, the app also sends the same game events to PostHog, and PostHog may record a session:

• a random identifier created by PostHog on your device (not your name, email, advertising identifier or device identifier). No profile is built about you: the game never tells PostHog who you are;
• the same events and technical details as above (screens, tables, hands, features and settings used, frame rate, device model, operating system, language, app version), and when the app is opened and closed;
• session recordings for some sessions: pictures of the game screen, about one per second while the picture changes, and where you tap, so we can watch how the game is played and where it goes wrong. Text fields (such as a code you type in the shop) are blacked out before a picture leaves your device. Recordings show only the game itself: never other apps, notifications, the camera or the microphone;
• your country, which PostHog derives from your IP address when the data arrives; our PostHog project discards IP addresses and does not store them.

• Purpose and legal basis: the same as above: to understand how the game is played and what to fix, on the basis of your consent.
• Retention: recordings are deleted automatically after 30 days. Event data is deleted when we no longer need it for these purposes, and at the latest after 7 years.
• Withdrawing consent: Settings › Usage data › Off also stops PostHog at once, deletes the events still waiting on your device and forgets its identifier.
• Processor: PostHog Inc. processes this data on our behalf in the United States under PostHog’s data processing agreement. See the PostHog Privacy Policy.

4. In-app purchases

Poker Feud sells optional play-money chips, an optional VIP Club subscription, a one-time starter pack, table styles (card backs, felts and chip sets) and tips. Chips are play money for entertainment with no cash value: they cannot be sold, transferred or cashed out, and nothing you buy changes the cards, the shuffle or the rivals. Your VIP level and the total you have spent are kept on your device, and in the purchase record RevenueCat holds for your anonymous app ID. In Settings you can set a monthly spending limit. Subscriptions renew until you cancel them in your App Store or Google Play account. You must be 18 or older.

• Payment: purchases are made and paid through Apple’s App Store or Google Play, under their terms. We never receive your payment card details, your name or your address.
• Confirming and restoring purchases: the app uses RevenueCat (RevenueCat, Inc., USA) as our processor to check purchases with the store, give you what you bought and let you restore it on another device. RevenueCat receives a random app user ID it creates (not linked to your name), the store’s purchase records for this app (product, price, currency, date, transaction ID and store country) and technical data needed to run the service (device model, operating system version, app version and IP address). It does not receive advertising identifiers.
• Legal basis: to perform our contract with you when you buy something (Article 6(1)(b) of the GDPR), and to meet our bookkeeping obligations (Article 6(1)(c)).
• Retention: purchase records are kept as long as needed to provide your purchases and as required by accounting law (in Norway, up to five years).
• Refunds are handled by Apple or Google.

See the RevenueCat Privacy Policy for how RevenueCat handles data.

5. What the app does not do

Poker Feud has:

• no advertising and no advertising identifiers;
• no tracking across other companies’ apps or websites, and no data sold or shared for advertising;
• no accounts or sign-in;
• no crash reporting tools;
• no access to your contacts, camera, microphone or precise location; images are accessed only when you select them for an optional support report;
• no real-money gambling: all chips are play money with no cash value.

The app connects to the internet to check and restore in-app purchases, to download a small public settings file from this website (which products are on sale; the request contains no personal data, and your IP address is processed by our host, Google Firebase Hosting, only to deliver the file), to send optional support reports, and, if you agreed, to send usage analytics. Versions before 1.2 had no network access and collected no personal data.

6. Device features

The game may use your device’s vibration (haptics) for feedback during play. This does not involve any personal data.

7. Data processed by Apple and Google

You get Poker Feud from Apple’s App Store or Google Play. When you browse the store, download the app or use your device, Apple and Google may collect data under their own privacy policies. They do this as independent companies, not on our behalf and not through the app. For example:

• Both stores give developers aggregated statistics such as the number of store page views and downloads.
• If you have chosen to share crash and usage data with app developers on your iPhone or iPad (Apple’s “Share with App Developers” setting), Apple may give us crash reports and aggregated, anonymised usage statistics.
• If you have chosen to share usage and diagnostics data with Google on your Android device, Google Play may give us aggregated, anonymised crash and performance statistics (Android vitals in the Google Play Console).

We only use this information to fix bugs and improve the game. It does not tell us who you are. To learn more, or to change your choices, see the Apple Privacy Policy and the Google Privacy Policy, and the privacy settings on your device.

8. This website

This website sets no cookies and uses no scripts, analytics or trackers. Its pages are delivered by Google’s Firebase Hosting service which, like any web server, has to process technical data such as your IP address in order to deliver the pages and keep the service secure.

Links to other websites (for example the help services on our support page) take you to sites with their own privacy policies.

Optional in-app reports

In versions with this feature, Settings offers a bug report or feature request. Nothing is sent until you choose Send. The report includes your description, category, up to three selected images, optional reply email, and app version, language, device model, operating-system platform, screen size and current game screen/table identifier. No account, advertising identifier or complete game save is uploaded.

Google Firebase processes the request and stores attachments and delivery receipts for us in the United States. GitHub stores the report in our private issue tracker. Only people with repository access can read issues. Attachments use unguessable download links: anyone who obtains a link can view that image. Avoid including sensitive information in text or images.

The support service also processes the connection’s IP address. Our quota database keeps a daily keyed hash for abuse prevention; it does not store the raw IP. Google infrastructure may retain request/security logs under its service policies. A draft stays in app storage until sent, replaced or the app is deleted.

We use submitted information to investigate problems, consider feature requests and reply when you provide an email. Reports and attachments remain in the support tracker until removed by us; closing an issue does not erase its contents. To request deletion, email info@gtogecko.com with the report number. We will remove identifying report content and its attachments where required. Non-identifying technical fixes may remain in development history.

9. Support emails

If you email us at info@gtogecko.com, we receive your email address, your name if you include it, your message and anything you choose to attach, such as your device model or a screenshot.

• Purpose: to answer you and, where relevant, fix the problem you reported.
• Legal basis: our legitimate interest in answering your enquiries and supporting our game (Article 6(1)(f) of the GDPR).
• Retention: we keep support correspondence only as long as we need it to deal with your enquiry, and then delete it, normally no later than 12 months after our last exchange.
• Sharing: we do not sell your emails or use them for marketing. They are stored with our email service provider, which handles them on our behalf.
• Deletion: you can ask us to delete your emails at any time.

Please don’t send us sensitive personal information you don’t need to.

10. Service providers and transfers outside the EEA

We use these service providers, who process personal data only on our instructions: Google (Firebase Analytics, Hosting and optional support processing/storage), PostHog (usage analytics and session recordings, only with your consent), GitHub (private support issues), RevenueCat (in-app purchases) and our email service provider (support emails). Google, PostHog, GitHub and RevenueCat may process data in the United States. Such transfers are protected by the EU Standard Contractual Clauses and, where the provider is certified, the EU–U.S. Data Privacy Framework. You can ask us for more information about these safeguards.

11. Children

Poker Feud contains simulated gambling and is rated for adults (17+ or 18+, depending on the store). It is not directed at children under 13, or under 16 in the European Economic Area (EEA), and we do not knowingly collect personal data from children. If you believe a child has sent us personal data by email, please contact us and we will delete it.

12. Your rights

Depending on where you live, you have rights over your personal data:

• EEA and UK (GDPR and UK GDPR): the right to access your data, have it corrected or erased, restrict or object to how we use it, and receive it in a portable format.
• California (CCPA, as amended by the CPRA): the right to know what personal information we collect, and to have it deleted or corrected. We do not sell personal information or share it for cross-context behavioural advertising, and we do not use sensitive personal information. We will never treat you differently for exercising your rights.

Your save file stays on your device, under your control. Analytics data is tied only to a random identifier, so we usually cannot link it to you: turning Settings › Usage data off stops collection and resets the identifier, and collected data is deleted automatically after 14 months. If you want it deleted sooner, or want a copy of your purchase records, email us and we will help (for purchases, include the store’s order or transaction number).

To exercise your rights, email info@gtogecko.com. We will reply within one month (or within 45 days where the CCPA applies). We may ask you to write from the same email address so we can confirm the emails are yours.

13. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to a data protection authority. In Norway, where we are established, that is the Norwegian Data Protection Authority (Datatilsynet), datatilsynet.no. You can also contact the authority in the country where you live or work.

14. Changes to this policy

We may update this policy, for example if a future version of the game adds new features. We will publish the updated policy on this page with a new effective date. If a change affects how we handle personal data in a significant way, we will also point it out in the app’s release notes before the change takes effect.

15. Contact us